FAQs

What is your shipping policy? 

 

Please allow 48-72 hours for processing your order and shipping within 3-5 business days, not including holidays. We utilize FedEx, UPS, and USPS. Once your order has shipped, you will receive an email with your tracking number. BJL Collection is not responsible for lost or stolen items. If this has occurred, please file a claim with the carrier. 

 

What is the cancellation policy? 

 

Once an order has been placed, it cannot be canceled. We ask that you read the full description of each product before making your selections. 

 

What is your return and exchange policy? 

 

Due to our products being handmade, we do not offer returns or exchanges. We ask that you read the full description of each product before making your selections. 

 

What if I receive the wrong item or damaged item? 

 

If you have received the wrong or damaged item, please send us a photo of the incorrect and/or damaged item (s) to support@bjlcollection.com

 

What payment methods are accepted? 

 

We accept American Express, Discover, MasterCard, Visa, and Paypal. We are not responsible for any authorization holds on your method of payments or overdraft fees. 

 

What is the shelf life of my product? 

 

You are able to use the product from six months to one year. 

Do you ship internationally? 

We have a flat rate international shipping fee of $25. 

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Hours: Monday-Friday 9 am-4 pm EST​

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